The JCX Alliance is proud to host a network of exceptional professionals dedicated to transforming Customer eXperience (CX) in Jersey. These individuals, our JCX Experts, bring unparalleled expertise, innovative thinking, and a passion for service excellence. Whether your business is large or small, the JCX Experts are here to help you elevate your CX strategies and deliver unforgettable experiences to your customers.
Our JCX Experts are Customer eXperience professionals with diverse backgrounds in Customer eXperience, leadership, and innovation. They represent a wide range of industries and specialisations, making them uniquely qualified to address the specific needs of Jersey’s businesses. From strategy consultants and trainers to thought leaders and CX practitioners, JCX Experts are united by a common goal: to create a thriving culture of service excellence across the island.
Proven expertise in CX strategy, customer journey mapping, and service design.
A track record of delivering measurable improvements in customer satisfaction and loyalty.
Deep knowledge of Jersey’s unique market and customer expectations.
Commitment to fostering a culture of care, trust, and excellence in every business they touch.
Jersey’s businesses deserve local experts who understand the island’s unique opportunities and challenges. JCX Experts are not just consultants — they are partners in your journey towards CX excellence. With their help, you will:
Boost customer loyalty and retention.
Enhance your brand’s reputation and competitiveness.
Improve employee engagement and productivity.
Create lasting value for your customers and your business.
JCX Alliance Founder l CX Activator l No 3 CX Global Gurus
Founder Profit on a Plate l Customer Service Training Expert
Founder 4Insight l Market Research Expert
ternevents l Event Management Expert
User Research Strategist
Marketing Strategist
AI Scientist
Sales Strategist
Become a catalyst for change as a CX Expert with the JCX Alliance. Your unique skills and insights can empower businesses across Jersey to elevate their Customer eXperience strategies and deliver extraordinary service. Collaborate with a vibrant network of professionals, contribute to innovative projects, and help shape a community driven by excellence, care, and trust. Whether through mentoring, consultancy, or sharing thought leadership, your expertise will inspire businesses to exceed expectations and foster lasting connections with their customers.
Why Join as a CX Expert?
I am thrilled to be launching the JCX Alliance. Our mission is to inspire, unite, elevate, raise, and drive the customer experience in Jersey to new heights. We believe that by working together, we can create a thriving business environment that not only meets but exceeds the expectations of our customers, one smile at a time.
Claire Boscq
Happy Customers are the product of competent, confident teams, this only happens by design. Investing in customer service skills training is a strategic decision for businesses in Jersey, that can yield substantial benefits, I am excited to be part of this incredible Alliance to ignite employees' passion for CX.
Joanne Vandermerwe-Mahon