At the Jersey Customer eXperience Alliance, we are more than a community – we are a movement!
Our mission is to elevate customer experience across Jersey by uniting businesses, fostering collaboration, and setting new standards for excellence.
Jersey is a beautiful island with so much to offer, but when people think about service here, it’s often described as just “average.” We believe Jersey can—and should—be so much better. Exceptional customer experience has the power to transform not just businesses, but also the lives of employees, the satisfaction of locals, and the impressions of visitors.
The JCX Alliance was created to raise the bar. By uniting businesses, CX professionals, and the community, we aim to inspire a culture of care, excellence, and innovation that reflects the beauty of our island. With the right tools, training, and recognition, we can build an experience that exceeds expectations and showcases Jersey as a true leader in service.
Let’s make Jersey a place where outstanding customer experiences are the norm—because when we elevate CX, everyone benefits.
The JCX Alliance is your gateway to transforming customer experience in Jersey. Whether you’re a CX professional, an ambassador passionate about great service, a business seeking sponsorship opportunities, or a customer wanting to make a difference, there’s a place for everyone in our movement.
Explore how you can join us and be part of a community elevating customer experience standards in Jersey.
How to Get Involved: Share your skills and knowledge to help local businesses elevate their customer experience. Provide training, consultancy, or mentorship to support organisations in transforming their customer journeys.
Why You Should Join: By becoming a JCX Expert, you’ll position yourself as a leader in the CX field. Collaborate with other professionals, gain recognition for your expertise, and make a meaningful impact on businesses across Jersey.
How to Get Involved: Partner with the JCX Alliance to support our initiatives and events. Showcase your brand’s commitment to service excellence while reaching key stakeholders in Jersey’s business community.
Why You Should Join: Sponsoring the JCX Alliance is an opportunity to align your brand with innovation and excellence. Increase your visibility, build meaningful connections, and demonstrate your dedication to improving customer experience across the island.
How to Get Involved: Share your stories, highlight businesses that deliver exceptional service, and contribute your feedback to help shape Jersey’s customer experience standards. Celebrate great service by nominating businesses or individuals who go above and beyond.
Why You Should Join: Your voice matters. By sharing your experiences, you can inspire businesses to improve and help create a culture where exceptional service is recognised and valued. Be part of a movement that ensures your expectations are met and exceeded.
How to Get Involved: Represent the JCX Alliance by championing our mission within your community or organisation. Lead initiatives, raise awareness about the importance of exceptional service, and inspire others to prioritise customer experience.
Why You Should Join: As an ambassador, you’ll play a pivotal role in driving change and creating a lasting impact. You’ll inspire others to strive for service excellence while growing your leadership skills and connecting with a like-minded community.
Discover how the JCX Alliance empowers businesses and professionals in Jersey to transform their Customer eXperience strategies. We offer a comprehensive range of support and opportunities to help you achieve exceptional outcomes:
Celebrate excellence through our structured recognition programmes and certification opportunities, showcasing your commitment to outstanding customer service.
Engage in transformative learning experiences through our masterclasses, workshops, and events like the JCX Conference and Customer Service Week.
Leverage the power of collaboration with access to a network of industry professionals and insights tailored to Jersey’s unique business environment.
Be a part of something bigger. Choose your path and take the first step toward transforming Jersey’s customer experience. Let’s elevate service excellence together!