As we welcome a new year, there’s no better time to reflect on the past, set fresh goals, and embrace opportunities to make a positive impact. At the Jersey Customer Experience Alliance (JCX), we’re kicking off 2025 with a campaign that’s all about spreading joy, building connections, and enhancing customer experiences.
Introducing New Year, New Smile — an initiative to inspire businesses and individuals to focus on creating exceptional customer interactions, starting with a simple smile.
Setting New Year CX Resolutions
The start of the year is the perfect time for businesses to align their teams around Customer eXperience (CX) goals.
Here are some ideas to inspire your own CX resolutions:
1. Commit to Employee Training
Invest in workshops or training sessions to equip your team with the tools and techniques to deliver outstanding service. CHECK OUT ALL OF OUR JCX TRAINING & EVENTS
2. Enhance Feedback Mechanisms
Implement or refine feedback channels, such as surveys or review platforms, to understand customer needs better.
3. Celebrate Wins
Recognise and reward employees who go above and beyond to create memorable experiences for customers. MORE HERE
4. Personalise Interactions
Use customer data to tailor services and make every interaction feel special.
5. Adopt a Smile-First Policy
Encourage staff to prioritise friendliness and approachability in all customer interactions. It costs nothing to SMILE, make an eye contact and say hello!!
The Social Media Campaign: #NewYearNewSmile
As part of the campaign, we’re launching a fun and interactive way for the community to acknowledge employees who brighten their day. To participate in the New Year, New Smile campaign, simply follow these steps to create and share your Smile Card on the Give Service a Smile Facebook page. Here’s how it works:
- Download the Virtual Smile Card: CLICK HERE
- Personalise the Card: Add the recipient’s name and a message about their excellent service.
- Share the Smile:
- Click the Upload button in the top-right corner.
- Select More from the options.
- Click on Facebook and choose Your Groups.
- Find and select Give Service a Smile facebook Page to upload your design directly!
Remember to use the hashtag #NewYearNewSmile and tag the individual or their workplace and @JCXAlliance so we can share the positivity!
Why get involved?
Participating in the New Year, New Smile campaign isn’t just about spreading joy; it’s also a great way to:
- Boost Employee Morale: Recognising great service motivates teams and fosters a positive workplace culture.
- Enhance Your Brand Reputation: Showcasing your commitment to CX excellence can attract loyal customers and inspire trust in your brand.
- Build a CX-Focused Community: Join a movement that’s dedicated to making Jersey a hub of exceptional customer experiences.
How businesses can join the campaign
We encourage businesses to:
- Encourage Customers to Participate: Promote the campaign through in-store signage, email newsletters, and social media.
- Celebrate Your Teams: Share customer-generated Smile Cards with your employees and celebrate their contributions publicly.
- Set Your CX Goals: Use the momentum of the campaign to establish your CX resolutions and share them with your team.
Join Us in Spreading Smiles
Let’s make 2025 the year of CX excellence and positivity. Together, we can create a ripple effect of kindness, happiness, and memorable customer experiences across Jersey.
Start by downloading your Smile Card and making someone’s day today. Let’s spread the smiles and set the tone for an incredible year ahead!