At the JCX Alliance, we believe in recognising excellence and fostering growth. Our Certifications & Celebrations are designed to honour the achievements of businesses, teams, and individuals who go above and beyond in delivering exceptional customer experiences. This page outlines how you can elevate your standards, gain recognition, and celebrate your success with the JCX Alliance.
Celebrations and certifications are more than just acknowledgements—they’re powerful tools for driving change and inspiring excellence. Recognising achievements motivates individuals and teams to continue striving for greatness, fostering a culture of pride and dedication. Certifications, on the other hand, set clear benchmarks for success, providing businesses with the tools and recognition they need to lead the way in customer experience.
Together, they help raise standards across industries, creating a ripple effect of positivity, innovation, and trust that benefits businesses, employees, and customers alike.
Our certification programmes are tailored to help businesses and professionals demonstrate their commitment to customer experience excellence. Through rigorous assessments and benchmarking, we certify those who meet and exceed our high standards.
What Certification Offers:
At the heart of the JCX Alliance lies our S.M.I.L.E. standards, a simple yet powerful framework designed to elevate customer service and experience. These five principles—Service-Oriented, Mindfulness, Integrity, Listening, and Excellence—serve as a guide for individuals and organisations committed to delivering exceptional service. By embracing these values, we ensure that every interaction reflects care, builds trust, and consistently exceeds expectations, creating meaningful and lasting connections between businesses and their customers.
At the heart of the campaign are the S.M.I.L.E. Standards—a set of core principles for customer service that include:
At the JCX Alliance, we know the importance of celebrating achievements, big and small. Our celebrations shine a spotlight on those who inspire others through their unwavering dedication to Customer eXperience.
How you could join us celebrating exceptional Customer eXperiences
Celebrate your team’s dedication to our core values of Service, Mindfulness, Integrity, Listening, and Excellence.
The Channel Islands Customer Service Awards are dedicated to recognising those on Jersey, Guernsey, Alderney, Herm and Sark who consistently excel in putting their customers first.
The Worlds biggest celebration of Customer eXperience is back for 2025 Edition. Celebrating the best practical application of Customer Experience best practices.
Working with innovators who have developed Customer eXperience technology solutions with the aim of enhancing interactions, boosting productivity.