Joanne Vandermerwe-Mahon

Joanne Vandermerwe-Mahon is the founder of Profit on a Plate, a consultancy based in Jersey that focuses on improving customer service standards within the hospitality industry. With extensive experience in hospitality management, Joanne provides tailored Customer Service Training to help businesses elevate their customer experience and improve profitability. Joanne’s hands-on approach and expertise have empowered businesses to enhance service quality, increase customer satisfaction, and achieve sustainable growth. As a proud ambassador of the JCX Alliance, Joanne is committed to raising the standard of customer experience across Jersey.

Nikki Anderson

Nikki Anderson is the founder of Nikki Anderson UX, specialising in user experience through research and strategic insights. With over 8 years of experience, she helps businesses optimise their digital products by understanding user needs and behaviours. As an expert of the JCX Alliance, Nikki is committed to elevating customer experience standards and empowering Jersey businesses with expert UX strategies.