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Bain & Company, Kantar and Qualtrics today release an update to their jointly-endorsed Global Standards for Customer Experience (CX) following a 10-week industry-wide consultation. The revised standards, now available at cx-standards.com, are the result of cross-industry outreach and collaboration from the three firms, and introduce a common language for excellence in CX with the aim of elevating the quality of CX practices across all sectors. Designed to guide businesses’ CX programmes, the standards offer proven strategies for superior customer experience.
The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on 282 organisations and organisation types in 13 sectors.
The UKCSI provides a unique way of tracking and comparing customer satisfaction performance across the UK economy. An organisation’s inclusion in the UKCSI is unrelated to membership of The Institute. The UKCSI is designed to give an objective view of the state of customer satisfaction in the UK.
The July 2024 UKCSI is 75.8 (out of 100), a slight drop of 0.8 points compared to July 2023, but 2.6 points below its highpoint of 78.4 in July 2022.
Re-imagining purpose, embracing opportunity; it’s mission:
To nurture a strong retail economy, fit for the future: fostering prosperity through vibrancy, productivity and a customer-led approach.
The Visitor Economy Strategy sets out the long-term vision, goals and priorities that need to be addressed to achieve the continuing success of the tourism and hospitality sectors. The strategy has been developed by Government in partnership with industry and other stakeholders and sets the vision for Jersey “to be a globally recognised, sustainable and enriching destination that Islanders are proud to share”.