Quick Wins: UX Enhancements That Boost CX – A 3-Hour Workshop
Small changes, big impact: transform your customer experience with research-driven insights.
About the workshop
Did you know that even small UX adjustments can create meaningful improvements in your customer experience (CX)? In this dynamic 3-hour workshop, Nikki Anderson, founder of UX Forensics, will guide you through practical, research-driven strategies to uncover and implement quick wins that dramatically enhance your CX.
Many organizations struggle to identify simple but impactful changes that make CX technology more intuitive, efficient, and satisfying. This workshop will empower you with tools and techniques to identify pain points and deliver tangible improvements without extensive resources or time.
What to expect:
- Discover the most common CX pain points that frustrate customers—and how to fix them.
- Learn practical, actionable UX research methods to identify and prioritize quick improvements.
- Walk away with a toolkit of research-backed “quick wins” you can implement immediately to enhance CX.
Workshop aims:
- Understand the connection between UX and CX: Learn how minor UX enhancements can resolve CX pain points and lead to higher customer satisfaction and loyalty.
- Master simple, high-impact research methods: Discover how to quickly gather actionable insights from customers using usability testing, feedback analysis, and journey mapping.
- Apply quick fixes for immediate results: Identify and prioritize easy-to-implement UX changes that will immediately improve the customer journey.
Target audience:
This workshop is designed for:
- Teams looking to improve their CX technology with limited time or resources.
- Professionals frustrated by customer feedback but unsure how to act on it.
- Organizations that want to make customer interactions smoother and more satisfying without major overhauls.
- Individuals at any level, across industries and team sizes, who are curious about UX and CX strategies.
About Nikki Anderson:
Nikki Anderson is the founder of UX Forensics, a company dedicated to helping organizations bridge the gap between UX research and CX improvement. With years of experience in user research and customer experience strategy, Nikki specializes in equipping teams with actionable insights that improve customer satisfaction, retention, and overall experience.
Details:
Date: Monday 31 March 2025,
Time: 3-hour workshop; 1-4pm
Location: Kingsman Office Suite
Investment: Early-bird: £99, regular; £149
Reserve your spot today and take the first step toward a smoother, more impactful customer experience! This workshop is your opportunity to identify simple solutions to persistent CX challenges and build a foundation for stronger customer relationships.
