4-Hour Kick-Start CX Workshop with Joanne Vandermerwe-Mahon
Trainer: Joanne Vandermerwe-Mahon, Founder of Profit on a Plate
Agenda
This 4-hour immersive workshop focuses on building confidence, fostering human connections, and mastering practical techniques for exceptional customer service.
Delivering Exceptional Service
Equip your team with practical tools to celebrate the transformative power of great customer experiences.
Ignite passion for service through actionable strategies.
Building Confidence in Challenging Situations
Learn techniques to navigate difficult scenarios with ease.
Unlock your team’s potential to turn challenges into positive outcomes.
Fostering Human Connection and Clear Communication
Strengthen interpersonal skills to build meaningful connections.
Ensure clarity and enthusiasm in all customer interactions.
Mastering Practical Techniques for Positive Impact
Apply simple yet effective techniques to consistently deliver outstanding results.
Create lasting positive impressions with every customer interaction.
Who Is It For?
This session is perfect for:
Retail and hospitality teams seeking comprehensive training to elevate their customer service standards.
Employers aiming to improve team confidence and enhance communication with customers.
Individuals looking to transform everyday customer interactions into extraordinary experiences.
Why Join This Training?
Comprehensive and Immersive: Dive deep into customer service principles with a 4-hour session designed to create lasting change.
Confidence-Building: Equip your team to handle difficult situations and thrive in their roles.
Human-Centric Approach: Learn to foster empathy, trust, and clarity in every customer interaction.
Skills Development Scheme: Be part of a larger movement to enhance customer service excellence in Jersey.
