About the workshop
Would you go fishing with a net full of large holes? It’s the same as selling without delivering a great customer experience. In this engaging 3-hour workshop, Cassidy Mason, Founder and CEO of Cassidy Mason Consulting, will guide you through the crucial link between customer experience (CX) and sales growth.
Many businesses fail to realise that neglecting CX creates unnecessary obstacles to retaining customers and growing sales. Retaining clients isn’t just cheaper; it’s essential for long-term success. Without a strong CX foundation, customer loyalty becomes fragile, and organic growth is nearly impossible.
What to expect:
Discover why failing to prioritise CX undermines sales strategies.
Explore practical methods to align CX with your business goals and sales approach.
Walk away with actionable tools to improve customer retention, satisfaction, and lifetime value.
Workshop Aims:
Shift your perspective on Sales and CX:
Avoid the pitfall of seeing sales and customer experience as separate functions.
Learn to fix gaps in the Customer Journey:
Identify areas where your current CX strategy might fail to support growth.
Achieve real business growth:
Stop wasting resources chasing new customers when your existing ones are slipping away. Learn how CX can retain clients and boost your bottom line.
Target Audience:
This workshop is designed for:
Businesses that take CX seriously but want to deepen its impact.
Individuals frustrated by the lack of CX focus in their organisations.
Companies struggling to grow sustainably without constant churn.
Professionals at any level, across all industries and business sizes.
About Cassidy Mason:
Cassidy Mason is the Founder and CEO of Cassidy Mason Consulting, renowned for her expertise in helping businesses create stronger links between sales and customer experience. She specialises in transforming the way businesses think about CX, driving measurable improvements in customer loyalty and revenue.
Details:
Date: Tuesday 29th April
Time: 3-hour workshop
Location: Kingsman Office Suites, 1 Grenville St, St Helier, Jersey JE2 4UF
Investment: £98 early bird £68
This workshop is your chance to confront the gaps in your current customer experience strategy and build a stronger foundation for business growth. Join Cassidy Mason and learn how to optimise CX to increase sales, retain loyal customers, and grow sustainably.