Build a Customer-Centric Business: Learn, Apply, and Get Certified
For the very first time in Jersey, you can now join a 2-day Customer eXperience (CX) Masterclass and get certified. Hosted by Stefan Osthaus, one of the leading global experts in CX, this is a unique opportunity for Jersey businesses to develop and implement exceptional CX strategies, with the added bonus of becoming a Certified Customer Centricity Expert (CCCX), endorsed by the Customer Institute.
Why this Masterclass is Essential for Jersey Businesses?
Jersey is at a pivotal moment when it comes to customer experience. With no formal CX pathway currently available, this masterclass is the perfect opportunity to fill that gap. Learn from the best and equip your organization with the tools to thrive in a customer-centric world.
Whether you’re just beginning your CX journey or are looking to enhance existing practices, this masterclass will provide invaluable insights, techniques, and strategies that you can implement immediately within your organisation.
What You’ll Learn:
- CX Maturity Model: Understand your current CX maturity and learn how to develop a strategy for growth.
- Voice of the Customer: Learn how to collect and implement feedback that drives business transformation.
- Return on Investment (ROI) of CX: Discover how to measure the financial impact of CX initiatives and ensure long-term success.
- Practical Tools & Techniques: Gain actionable strategies and best practices used globally to enhance CX.
- Exclusive Certification: Become a Certified Customer Centricity Expert (CCCX) upon successful completion of the programme. Certification fees are included.
- Become a Member of the JCX Alliance Exclusive Community: By attending the masterclass you will automatically have access to our JCX community in the Global CX Community
Who Is This For?
This masterclass is perfect for:
- Customer Experience Leaders seeking to enhance or implement CX strategies.
- Heads of Marketing or Customer Service who want to drive a customer-centric culture in their organisation.
- CX Practitioners and Managers looking for in-depth knowledge and practical tools to elevate customer experience.
- Business Leaders who want to position their companies at the forefront of customer service excellence.
Masterclass Details:
Why Attend?
- Hands-on learning: Get the skills you need to make an immediate impact on your company’s CX.
- Global Best Practices: Learn tools, techniques, and methodologies used by CX leaders around the world.
- Networking Opportunity: Connect with like-minded professionals and build lasting relationships within Jersey’s business community.
- Exclusive Certification: Gain a globally recognized certification that demonstrates your commitment to customer excellence.
Investment in Your Future:
The 2-day Customer eXperience Masterclass with Stefan Osthaus is priced at just £898, which includes:
- Full access to both days of the workshop (9:00 AM – 5:00 PM)
- Expert guidance from Stefan Osthaus, a global thought leader in CX
- All materials, resources, and tools to implement in your organization
- Lunch and drinks throughout both days to ensure a comfortable and productive learning experience
- Certification as a Certified Customer Centricity eXpert (CCCX), endorsed by the Customer Institute
- Free ticket to the JCX Conference
This investment is an opportunity to not only advance your career but also transform your business by implementing proven, customer-centric strategies that deliver lasting value.
Funding Opportunity – Better Business Grant
Jersey businesses can take advantage of the Better Business Grant to cover 50% of the cost of the Customer Experience Masterclass. This funding initiative, offered by Jersey Business, supports businesses looking to invest in training and development to enhance productivity, improve customer experience, and boost employee engagement. By applying for this grant, you can reduce your investment in this transformative CX program and drive positive change within your organisation.
For more details, visit: Better Business Grant
Limited seats, secure your Spot today!
Spaces are limited, so secure your place today and take the next step toward becoming a certified CX leader.
This is the perfect opportunity to take your customer experience to the next level. Limited seats available, so book now and also get a FREE ticket to the JCX Conference on Thursday 9th October.
