Surprise and Delight: Your Shortburst CX Workshop #11
April 13 @ 10:00 am - 12:00 pm
Free
2-Hour Shortburst Workshop with Claire Boscq
Trainer: Claire Boscq, CX Activator, No. 3 Customer Experience Global Guru
Agenda
This 2-hour interactive workshop will provide participants with practical tools to deliver exceptional customer experiences and foster a culture of service excellence.
Why Customer Service Matters
Understand the impact of great service on your business.
Learn to anticipate customer needs and create meaningful connections.
SMILE Customer Service Standards
Explore practical strategies to exceed customer expectations.
Discover how to surprise and delight customers for lasting loyalty.
Effective Communication Skills
Build trust and rapport through empathetic listening.
Learn basic sales techniques and stay energized in every interaction.
Turning Challenges into Opportunities
Develop strategies to handle complaints with confidence.
Transform difficult conversations into moments of loyalty-building success.
Who Is It For?
This session is ideal for:
Retail and hospitality employees looking for a quick, impactful way to improve their customer service skills.
Teams seeking actionable tools to build confidence in daily customer interactions.
Businesses aiming to foster a positive and memorable customer experience.
Why Join This Training?
Quick and Impactful: Perfect for employees who want to learn essential customer service skills without taking too much time away from work.
Practical Skills: Participants leave with actionable strategies they can apply immediately to improve customer satisfaction.
Interactive Learning: Hands-on activities, role-playing, and real-life case studies make the training engaging and effective.
Part of the Skills Development Scheme: Elevate your team’s skills while contributing to Jersey’s customer service excellence.
