The Future of CX with AI

Unlock the Power of AI to transform Customer eXperience

About the Workshop

Join us for The Future of CX with AI, a dynamic half-day workshop led by Dr. Danica Damljanovic, a globally recognised expert in artificial intelligence and customer experience. This workshop explores the game-changing role of AI in shaping how businesses interact with customers and deliver exceptional service. Through real-world insights and practical applications, participants will discover how AI can empower teams, enhance customer journeys, and drive business success.

What to Expect:

• Agent assistance: Striking the perfect balance between productivity and distraction with AI tools.
• Automation – The story of a chatbot: Explore the real impact of automation versus the human touch on customer experience and effort.
• Understand your NPS score with AI: Learn how AI can uncover deeper insights from your Net Promoter Score (NPS).
• Customer insights and predictive Analytics: Discover how AI enables businesses to predict customer satisfaction (CSAT) and anticipate customer needs using advanced analytics.
• EX, CX, and AI: Understand how AI can enhance team training and wellbeing, leading to a positive ripple effect on customer experience.

The cost of confusion: Address the hidden costs of customer confusion and agent uncertainty with AI-powered solutions.

Key takeaways and outcomes:

• Understand the role of AI in Customer eXperience: Gain clarity on how AI is transforming every stage of the customer journey, from initial interaction to long-term loyalty.
• Actionable strategies for using AI effectively: Learn how to harness AI tools for automation, customer insights, and team empowerment while maintaining the critical human touch.
• Enhanced team and customer outcomes: Discover how AI-driven training and insights can improve employee satisfaction, reduce confusion, and elevate overall CX performance.

Target Audience:

This workshop is tailored for CX professionals, business leaders, and decision-makers across industries who seek to understand the transformative role of AI in customer experience. Whether you’re just beginning to explore AI or aiming to deepen your expertise, this session provides actionable insights to help you navigate the evolving CX landscape. It is particularly valuable for those with frequent daily customer interactions via digital channels or telephony, and those accustomed to tracking customer satisfaction using metrics like CSAT and NPS.

About Dr. Danica Damljanovic:

Dr. Danica Damljanovic is a renowned AI expert, researcher, and thought leader passionate about leveraging AI to enhance customer experience and employee engagement. With years of experience working on cutting-edge AI technologies, she brings a wealth of knowledge to help businesses unlock the true potential of AI.

Details:

Date: Tuesday 25th February

Time: 3-hour workshop

Location: Digital Jersey

Investment: £98 early birds £68

BOOK Today and let’s shape the future of CX with AI together!

Take this opportunity to explore how AI can revolutionise customer experience in your organisation. Join Dr. Danica Damljanovic for this transformative workshop and stay ahead in the age of AI-powered CX.