JCX EXPERTS
Introducing Danica Damljanovic, CEO and Founder of Sentient Machines
We are thrilled to welcome Dr. Danica Damljanovic as one of our fabulous JCX Experts!
Sentient Machines is a cutting-edge conversational analytics platform based in Jersey, revolutionising customer experience management through advanced AI and natural language processing. Dr. Damljanovic brings over 20 years of expertise in AI and NLP, having contributed to projects like Siri at SRI International and co-authoring a book on text analytics.
At Sentient Machines, their services include:
🔍 AI-Driven Conversational Analytics – Utilising deep learning to analyse 100% of customer interactions, providing real-time insights that enhance decision-making and operational efficiency.
📈 Emotion and Sentiment Analysis – Employing context-aware algorithms to detect emotions such as concern, confusion, and frustration, enabling businesses to address customer needs empathetically.
💡 Compliance and Quality Assurance – Ensuring adherence to regulatory standards by identifying non-compliance issues and promoting fair, ethical customer service practices.
Now relocated in Jersey, we are proud to have Dr. Danica Damljanovic and the Sentient Machines team as part of the JCX Alliance, bringing innovative AI solutions that transform customer interactions.
