JCX EXPERTS
Introducing Joanne Vandermerwe-Mahon, Founder of Profit on a Plate
We are excited to welcome Joanne Vandermerwe-Mahon as one of our fabulous JCX Experts!
Profit on a Plate is a Jersey-based consultancy dedicated to enhancing customer service standards within the hospitality industry. With extensive experience in hospitality management, Joanne specialises in:
🍽️ Customer Service Training – Developing tailored training programmes that equip staff with the skills to deliver exceptional service.
📈 Operational Efficiency Consulting – Analyzing and improving operational processes to boost profitability and service quality.
😊 SMILE Standard Training – Delivering training that helps businesses adopt the S.M.I.L.E. standards, focusing on service, mindfulness, integrity, listening, and excellence.
Joanne’s hands-on approach and deep industry knowledge have helped numerous businesses elevate their customer experience and achieve sustainable growth.
We are proud to have Joanne and Profit on a Plate as part of the JCX Alliance, bringing invaluable expertise to businesses across Jersey.
