The JCX Alliance was born out of a clear need for businesses in Jersey to elevate their customer service standards, with the ultimate goal of creating a sustainable, thriving economy. After returning from Dubai and reflecting on the state of customer experience (CX) on the island, it became clear that there was a gap—a collective effort to improve CX across all sectors. The JCX Alliance is designed to fill that gap by inspiring change, uniting businesses, and setting a new standard for customer service excellence.
Why Was the JCX Alliance Created?
At its core, the JCX Alliance was created to raise the bar on customer experience in Jersey. In a competitive global market, exceptional CX is not just a differentiator; it’s a necessity. After seeing the powerful impact that outstanding CX had on businesses abroad, it became essential to bring those learnings back home to Jersey. The Alliance was formed to unite local businesses, thought leaders, and CX professionals to elevate customer service across the island, driving both productivity and profitability while ensuring a better experience for islanders and visitors alike.
Who Is It For?
The JCX Alliance is for businesses, leaders, and professionals who are passionate about delivering exceptional customer service and understand the importance of employee and customer experience as a driver of growth. It’s for those who want to be part of a community that supports CX excellence, shares best practices, and works collaboratively to develop standards that enhance service quality across sectors. Whether you’re a small business owner, a corporate leader, or a customer experience advocate, the JCX Alliance offers tools, resources, and networking opportunities to help you thrive.
The 5 D.R.I.E.U Drivers of the JCX Alliance
Throughout the campaign, we invite everyone across Jersey to nominate employees who deliver exceptional service. Whether it’s someone who always takes the time to make customers feel special, goes out of their way to help, or simply brings positivity to each interaction, we want to hear about them!
1. Drive
Through events, workshops, and collaboration, the JCX Alliance drives a movement toward better customer experiences. By embedding customer service excellence in the heart of Jersey’s business culture, we ensure a prosperous and vibrant future.
2. Raise
We aim to raise awareness about the critical importance of CX in driving both economic success and community well-being. By shining a spotlight on the value of exceptional service, we help businesses understand that CX is key to growth.
3. Inspire
We inspire businesses and individuals to strive for service excellence by sharing success stories, showcasing best practices, and motivating CX champions to lead by example.
4. Elevate
Our goal is to elevate the quality of customer service throughout Jersey by setting clear standards and providing training and tools that empower businesses to meet and exceed customer expectations.
5. Unite
By bringing businesses together, the JCX Alliance creates a community where ideas, challenges, and solutions are shared, creating a unified effort to elevate CX across the island.
Join the mouvement
The JCX Alliance is more than an initiative—it’s a movement to transform customer experience in Jersey. By coming together, we can ensure that our businesses succeed, our communities thrive, and our island remains competitive in a global market. Whether you’re interested in becoming a CX Ambassador, an CX expert a sponsor, or simply improving your business’s customer experience, the JCX Alliance welcomes you to join us.
Why Become an Ambassador?
As a CX Ambassador, you become a champion of change. Your voice and influence will help guide Jersey businesses toward better service standards, making a tangible difference in how customers experience the island. Ambassadors will help raise awareness of the importance of CX, promote the newly developed Jersey Experience standards, and act as role models for businesses across the community.
Are you anExpert, join a network of local and international CX specialists to bring best practices to Jersey businesses. Whether you specialize in employee or customer experience, market research, coaching, or customer journey mapping, your expertise will be invaluable.
Why Sponsor the JCX Alliance?
Sponsoring the JCX Alliance aligns your brand with a forward-thinking initiative. By supporting a community of businesses dedicated to excellence, you’ll not only elevate your brand’s visibility but also demonstrate your commitment to fostering a thriving, customer-centric economy. Sponsors will be positioned as key contributors to Jersey’s growth, helping to set the standard for CX excellence.
Why Join as a Client?
As a client, the JCX Alliance offers your business a framework to assess, develop strategies, train employees, and celebrate customer service achievements. Our tailored approach will help you implement the Jersey Experience standards, boosting both customer satisfaction and your bottom line. By becoming part of the JCX community, you gain access to a wealth of CX knowledge, best practices, and networking opportunities that will help elevate your business to new heights.
Play your role in sharing the future of CX
TAKE YOUR EMPLOYEE AND CUSTOMER EXPERIENCE ASSESSMENT NOW
This is your opportunity to play a pivotal role in shaping the future of customer experience in Jersey—whether as an ambassador, sponsor, or client, your participation will help us build a more prosperous, customer-driven community.